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Please note
that Black Moon Pearls is owned and operated by Pearl
Oasis.
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30 Day Full Refund Policy
If you are not satisfied with
the merchandise, we will be glad to refund your money. Shipping costs are
not refundable. Gift Certificate purchases may only be returned for exchange.
Claims for refunds must be made within 30 days from purchase of merchandise.
There is a 10% restocking fee if returned after 30 days from purchase. No
returns are acceptable after 60 days from purchase. You are responsible
for return shipping costs. Extended Holiday Return: Items purchased
between Nov. 7 and Dec. 6 may be returned any time before Jan. 6 with no
restocking fee.
Please email us
at Pearl Oasis before your return. All returns must be shipped in a crush
proof box to prevent damage in shipping. Failure to return both the inner
and outer jewelry box will result in a $5.00 box fee. Returned items must
be sent back by insured mail covering the full value in the same condition
as when originally shipped and must include a copy of our receipt. Items
that have attached tags will only be accepted for return if the tags have
not been removed. Shipping and handling charges are not refundable. Gift
Wrapping cost is not refundable. Customized items and special orders are
subjected to 15% restocking fee. Please return to the Pearl Oasis Post
Office Box mailing address on your invoice by US Postal Service.
Shipping
and Delivery
Shipping
fees to US addresses are as follows: 3-day - $8.00, Fed Ex 2-day -
$13.00, Fed Ex Standard Overnight - $19.00, FedEx Priority
Overnight - $27.00, FedEx Overnight Saturday Delivery - $31.00, USPS
Express - $26.00.
Orders over $300 receive free 2-day FedEX shipping (Does not
apply to international shipping). International
shipping and insurance cost is $26.00 to Canada and Mexico and $29.00
to all other countries. Please note that the shipping days are counted
by business days. An overnight shipment shipped Friday will be received
Monday, a 3-day shipment shipped Friday will be received Wednesday.
Shipping to a P.O. Box addresses will delay your shipment up to 7 days.
Orders generally will ship in one to three days from the date your
payment is received. If you need this shipment quickly or if you have
any questions about your order, please e-mail us or call us toll free
(USA only) at 877-884-5376. If you are outside the USA, you can call
703-738-5842. If you do not receive your order within 6 days from the
date you placed your order, please call us.
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